In Swiss care homes, a medication order passes from the doctor to the care team and then to the pharmacy. Much of this happens on paper, by phone or by fax. Since 2024, mydoseCare has brought prescriptions, orders and deliveries together on one platform.
- Year
- 2024
- Duration
- 2 years
- Industry
- Healthcare
From ten minutes to under two
Prescriptions and orders in one record
Doctor, care team, pharmacy: one order
Every order's status at a glance
One order, three roles, no shared record
A medication order in a care home passes through three hands. Doctors write the prescription on paper during their rounds. The care team transfers it to its own system and places the order by phone or fax. The pharmacy checks the order and delivers the medication. Because no one can see the whole order, questions go back and forth by phone, and some medicines are ordered twice or get lost along the way.
The order starts with the prescription
Together with care home doctors, care teams and pharmacies, we mapped the path of a prescription from the doctor's visit through to delivery. All three needed the same thing: the prescription in one place. mydoseCare flags new prescriptions so the next shift can see them straight away.
Scan the pack, skip the search
The pharmacy label on each pack carries a QR code linked to a specific patient. When the care team needs to reorder, they scan the pack. mydoseCare opens the order with the correct patient and medication in the right pack size. There's no need to search for the patient or product, making every repeat order quicker.
Everyone can see the current order status
The order overview shows the current status of each order as the pharmacy processes it. If the pharmacy substitutes a generic medicine or delivers a medicine later, the change appears directly on the order. The care team no longer needs to call to ask about these changes.
From paper and phone calls to one shared order
mydoseCare has been in use since 2024. Maji led UX research and design, while SHAPE led development. Over two years, we continued to expand the platform using a shared component library. Doctors issue prescriptions in mydoseCare, and care homes can access a partner platform for care products with a single login.
« Maji turned a process full of paperwork, phone calls and faxes into a platform everyone involved enjoys using. A partnership built on mutual respect, with heart, good sense and very good coffee »
— Carlo Schenker, Head of Product
